Facebook Instagram Phone-volume

Our Story

Our Story

 We know holidays are important so we’re committed to making sure yours is hassle-free. It’s the little things which make a big difference and we enjoy surprising customers by finding better deals than they can get online, taking care of flight check-ins, and even hand-delivering tickets if nearby.

You can rely on us for accurate, expert knowledge. We’re up-to-date with the latest hotels, new resorts and rising destinations. We also attend familiarisation trips, training days, travel fairs and industry events – and if we haven’t been somewhere, we’ll ask one of our trusted contacts.

We’ll also share insider tips, be that a favourite bar or off-the-beaten-track sight. Just tell us what you’re looking for and we’ll use our experience to hand-pick the perfect trip.

Contact us
Grand Canal, Venice, Italy

Tracy Felstead

I adore beach holidays, and my specialist areas are Antigua, Grenada, St Lucia, Barbados, Maldives and Mexico. I’ve also loved taking my young sons to Italy, Greece, Spain, Cyprus, Turkey and Dominican Republic.

Travel surprise: I was blown away by Sri Lanka. It’s true I love the beach, but I was so taken by the culture, wildlife, people and food. And there are an incredible number of up-and-coming boutique properties.

Travel highlight: Staying at Huvafen Fushi in the Maldives and sipping sundowners in the same room that Kate Moss stayed in…  That’s going to be hard to beat. 

Facebook Twitter Dribbble Behance

Bianca Wassell

I’m a bit of an adventurer… Caribbean, Thailand, New Zealand, Fiji, Hong Kong, South Africa, Indian Ocean to name a few. I love New York and Vegas and I’m a Europe fan with recent trips to Greece, Portugal, France, Sardinia and Spain. I’m also a keen skier with experience across Europe and the US.

Travel surprise: I wasn’t sure if a river cruise would be my thing, but I loved sailing through the heart of the cities and seeing the sights from the sundeck with a G&T in hand!

Travel highlight: It has to be the Eastern & Oriental Express from Bangkok to Chiang Mai. Such a breath-taking rail experience! 

Facebook Twitter Dribbble Behance

About us

The Travel Concept is run and owned by us, Bianca Wassell and Tracy Felstead. We met while working for British Airways and between us, have over 30 years’ experience in the travel industry. We created The Travel Concept in 2006 to fill the gap in the market for an independent travel agent specialising in tailor-made holidays AND offering a high level of personal service.

We’re fully ABTA-bonded and ATOL-protected so your booking is financially protected. We’re also members of AITO, the Association of Independent Tour Operators.

Facebook-f Instagram

The Travel Concept is a travel agent trading in Mayfield and Eastbourne and is a trading name of Worldwide Escapes Ltd. Unless specified as the operator, The Travel Concept acts the agent on behalf of ATOL protected Tour Operators and other Principals. ATOL Protection does not apply to all holidays and travel services on this website. Please ask us to confirm what protection may apply to your booking. 

Financial Protection – We take financial protection seriously at The Travel Concept. We hold an ATOL licence and are members of ABTA. As a company who believes in best practice we also operate a segregated client money account.

ATOL protected – We hold an ATOL licence number 10587 and we act as an agent for ATOL holders. All the flights and flight-inclusive holidays we sell are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

ABTA member – Book with confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and flight inclusive holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels on their own may not be protected and you should ask what protection is available. 

Click here for the latest travel advice from the Foreign & Commonwealth Office including security, local laws and passports.