Our Story

Our Story

 We know holidays are important so we’re committed to making sure yours is hassle-free. It’s the little things which make a big difference and we enjoy surprising customers by finding better deals than they can get online, taking care of flight check-ins, and even hand-delivering tickets if nearby.

You can rely on us for accurate, expert knowledge. We’re up-to-date with the latest hotels, new resorts and rising destinations. We also attend familiarisation trips, training days, travel fairs and industry events – and if we haven’t been somewhere, we’ll ask one of our trusted contacts.

We’ll also share insider tips, be that a favourite bar or off-the-beaten-track sight. Just tell us what you’re looking for and we’ll use our experience to hand-pick the perfect trip.

Grand Canal, Venice, Italy

Tracy Felstead

I adore beach holidays, and my specialist areas are Antigua, Grenada, St Lucia, Barbados, Maldives and Mexico. I’ve also loved taking my young sons to Italy, Greece, Spain, Cyprus, Turkey and Dominican Republic.

Travel surprise: I was blown away by Sri Lanka. It’s true I love the beach, but I was so taken by the culture, wildlife, people and food. And there are an incredible number of up-and-coming boutique properties.

Travel highlight: Staying at Huvafen Fushi in the Maldives and sipping sundowners in the same room that Kate Moss stayed in…  That’s going to be hard to beat. 

Bianca Wassell

I’m a bit of an adventurer… Caribbean, Thailand, New Zealand, Fiji, Hong Kong, South Africa, Indian Ocean to name a few. I love New York and Vegas and I’m a Europe fan with recent trips to Greece, Portugal, France, Sardinia and Spain. I’m also a keen skier with experience across Europe and the US.

Travel surprise: I wasn’t sure if a river cruise would be my thing, but I loved sailing through the heart of the cities and seeing the sights from the sundeck with a G&T in hand!

Travel highlight: It has to be the Eastern & Oriental Express from Bangkok to Chiang Mai. Such a breath-taking rail experience! 

About us

The Travel Concept is run and owned by us, Bianca Wassell and Tracy Felstead. We met while working for British Airways and between us, have over 30 years’ experience in the travel industry. We created The Travel Concept in 2006 to fill the gap in the market for an independent travel agent specialising in tailor-made holidays AND offering a high level of personal service.

We’re fully ABTA-bonded and ATOL-protected so your booking is financially protected. We’re also members of AITO, the Association of Independent Tour Operators.