We will only collect, process use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. In most cases this is because we need to perform your holiday contract or take steps to enter into that contract with you; but it could also be where you have given us your specific consent to the use of your information, to comply with a relevant legal or regulatory obligation that we have, or for our legitimate commercial interests as a commercial organisation. The policy below sets out the legal basis for our use of your personal information in each relevant situation.
HOW WILL WE COLLECT INFORMATION?
We will only collect personal information from you by specifically asking for it when you visit our shop, write, telephone or email us to make an enquiry; or when you make a booking with us in our shop, over the telephone or by email.
WHAT INFORMATION WILL WE COLLECT?
We may collect all or some of the following information relating to you and other members of your holiday party:
Home and Mobile Numbers
Date of Birth
Passport Details including your nationality
Special Information e.g. medical conditions, disabilities, heights and weights
Next of kin or emergency contact details
Mother’s maiden name
HOW WILL WE USE THE INFORMATION YOU GIVE US?
When we enter into a contract with you to make your booking, we must use your information in the following ways:
We will use the names, dates of birth and contact details of all people on your booking to pass on to the providers of the services making up your travel arrangements such as tour operators, airlines, hotels and cruise lines. They need this information in order to arrange and secure your travel arrangements. Information disclosed on your driver’s licence will be used to secure car hire bookings.
We will also use the postal and email address you give us to send your confirmation and itinerary documentation and, with your specific consent, we will use it to contact you with future offers and information about the services we provide.
We will use the name and contact details of people you have identified as ‘emergency contacts’ as well as details of your travel insurance policy to contact relevant individuals and insurance companies in the event of an emergency involving you.
While our preferred method of payment from you is bank transfer, your credit/debit card or other payment details may be used to take authorised payments for your travel arrangements or to process refunds where required.
We need to understand any special requirements you have (such as those relating to any dietary requirement, disability or medical condition) so that we can check that the travel arrangements you have selected are appropriate for you. We may need to ask your height and weight when booking a helicopter transfer. Where appropriate, and with your specific consent, we will pass this information on to the suppliers of your travel arrangements so that they can plan your travel requirements effectively.
The passport details of all members of the travelling party will be used to book flights and to expedite immigration processes when possible. We may ask you for specific permission to keep your passport details for future purposes. If we ask for your mother’s maiden name, it will be used to obtain any visa necessary for your travel.
We may also pass on other information relating to you for immigration, security and anti-terrorism purposes; or for any other purposes which a government authority determines appropriate or to comply with a relevant legal or regulatory obligation that we have. For example, in some countries, we are required to provide API to border control, customs and law enforcement officers at ports of entry and exit on your itinerary.
If you fail to provide us with this information, we may not be able to plan or confirm your booking. And/or (after we have confirmed your booking) we may not be able to assist you in checking into your hotel or notify your relatives or insurers about any emergency situations involving you.
We will pass selected information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions include administration, direct marketing, customer care, website hosting and the re-organisation/structuring/sale of our business. These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.
If you would like to withdraw your consent to our use of the information as set out above, you should inform us as soon as possible by writing to us at 36 Southmead Close, Mayfield, East Sussex, TN20 6UJ. But please note the implications if you withdraw your consent to us using your information as described.
WE’D LIKE TO STAY IN TOUCH
We value your custom and we would like to use the lead name on your booking and the postal and/or email address used to make the booking to contact you from time to time with information about special offers, previews, loyalty discounts, brochures, new products and forthcoming events or competitions. Receiving this information will allow you access to priority booking prices to receive special offers for trips similar to those you have previously enjoyed.
When we collect your name, postal and email address as part of our booking process, we will ask you for your permission to make use of those details for these purposes and if you give us that permission, you can change your mind and ask us not to stay in touch at any time by contacting us via telephone on 01435 866555, email at [email protected] or by post to 36 Southmead Close, Mayfield, East Sussex, TN20 6UJ.
We will never share information about you with third parties for their own marketing purposes.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
WHAT OTHER RIGHTS DO YOU HAVE?
In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissioners Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive) and in some circumstances to delete, rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).
SECURITY AND RETENTION OF INFORMATION
We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.
UPDATES AND CHANGES
As our privacy statement may change due to developments in the law we encourage you to revisit this policy from time to time so that you are aware of any changes in how we gather and use your personal information.