Boutique Travel Experts Crafting Unforgettable Holidays
At The Travel Concept, luxury travel is personal. Founded in 2006 by Bianca and Tracy, who met while working at British Airways, we created our business with one clear goal: to offer beautifully crafted, tailor-made holidays with a level of care and attention that simply can’t be found online. With over 40 years of combined travel experience, we know that the smallest details often make the biggest difference.
Luxury means different things to different people. It might be a five-star hideaway, an unforgettable experience, or simply the peace of mind that comes from knowing every element of your holiday has been expertly planned. We believe the journey should begin long before you depart, and that choosing your holiday should feel just as special as taking it.
Through trusted partnerships, first-hand destination knowledge and an intuitive understanding of our clients, we create bespoke itineraries that reflect not just where you want to go, but how you want to feel. Our approach is thoughtful, flexible and genuinely personal, which is why the majority of our business comes from long-standing clients and heartfelt recommendations.
Meet Bianca & Tracy
Bianca
With a background in high-street retail followed by British Airways Travel Shops, Bianca brings an instinctive understanding of service, detail and client care to everything she does. Having worked closely with Tracy for several years, she co-founded The Travel Concept in 2006, inspired by the many clients who wanted to continue booking with them long after they left BA.
Bianca thrives on thinking outside the box and prides herself on being one step ahead - often anticipating her clients’ needs before they even realise, they have them. She is passionate about truly understanding what matters to each person, going above and beyond to deliver holidays that feel thoughtful, seamless and completely individual experiences that leave a lasting impression long after the journey ends.
A keen skier, Bianca has skied extensively across Europe and the United States and loves the combination of world-class slopes, exceptional food and the unique atmosphere of alpine travel. At the other end of the spectrum, the Maldives holds a special place for her, the ultimate destination to switch off, unwind and enjoy incredible food and cocktails surrounded by sea and sky. One of Bianca’s most memorable travel experiences was attending the Singapore Formula 1 Grand Prix, where she spent the weekend enjoying a full hospitality programme. From the electric atmosphere of the race to the unforgettable after-parties, it was a perfect example of the excitement, energy and once-in-a-lifetime moments she loves to create for her clients.
“Luxury isn’t just about where you go or how you travel - it’s about how every detail comes together to make the experience feel effortless and unforgettable.” Bianca
Tracy
With a career that began as British Airways cabin crew before moving into the BA Travel Shop, Tracy’s love of travel and dedication to exceptional service have been at the heart of her work from the very beginning. Detail-oriented by nature and genuinely invested in her clients, she is known for creating holidays that feel effortless, considered and perfectly tailored.
While she once considered herself firmly a beach lover, Tracy’s own travels have evolved into something more adventurous. Destinations such as Costa Rica, Sri Lanka and South Africa are among her favourites, and she is particularly drawn to experiences that are eco-conscious, wellness-led or a little out of the ordinary, always looking for ways to add meaning and individuality to each itinerary. Although warmth and sunshine will always appeal, Tracy surprised herself by falling in love with Iceland, proving that some of the most memorable experiences come from stepping outside your comfort zone. She rarely returns to the same destination twice, there is simply too much of the world left to explore - an expedition cruise to the Arctic or Antarctica sits firmly at the top of her wish list.
For Tracy, it’s the combination of truly understanding her clients and adding those thoughtful finishing touches that transforms a holiday into something special, and it’s this approach that keeps clients returning year after year.
“I’m happiest when planning something a little different - the kind of holiday my clients didn’t even know they were looking for.” Tracy
