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About Us

At The Travel Concept, we understand the importance of holidays and are deeply committed to ensuring that yours is hassle-free and truly memorable. It's the little things that can make a world of difference, and we take pride in going above and beyond for our customers. Whether it's surprising you with better deals than those found online, handling flight check-ins with precision, or even hand-delivering tickets if you happen to be nearby, we're dedicated to enhancing your travel experience.

Small is beautiful

Being a small, two-woman team at The Travel Concept is a unique advantage when it comes to booking travel. Our boutique size allows us to provide a level of personalization and attention to detail that larger agencies often struggle to match.

But what truly sets us apart is our extensive network and partnerships with the very best tour operators in the industry. This means that despite our size, we have access to a vast array of resources, exclusive deals, and insider knowledge that we can leverage to craft exceptional travel experiences for our clients.

It's the perfect blend of personalized service and access to top-notch resources that makes booking your travel with us a truly exceptional choice.

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Trust

You can place your trust in us, as we possess accurate, expert knowledge that you can rely on. We stay up-to-date with the latest developments in hotels, emerging resorts, and rising destinations. Our dedication extends to attending familiarisation trips, participating in training days, engaging in travel fairs, and immersing ourselves in industry events. And when we haven't personally been somewhere, we leverage our extensive network of trusted contacts to gather insider insights.

To ensure your peace of mind, we are fully ABTA-bonded and ATOL-protected, providing financial security for your booking. Additionally, we are proud members of AITO, the Association of Independent Tour Operators.

Expertise & Knowledge

Bianca & Tracy

How we got started ...

Bianca

I’m a bit of an adventurer… Caribbean, Thailand, New Zealand, Fiji, Hong Kong, South Africa, Indian Ocean to name a few. I love New York and Vegas and I’m a Europe fan with recent trips to Greece, Portugal, France, Sardinia and Spain. I’m also a keen skier with experience across Europe and the US.
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Tracy

I adore beach holidays, and my specialist areas are Antigua, Grenada, St Lucia, Barbados, Maldives and Mexico. I’ve also loved taking my young sons to Italy, Greece, Spain, Cyprus, Turkey and Dominican Republic.
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Some of Our Trusted Partners:

We have established strong partnerships with reputable airlines, hotels, local guides, and tour operators worldwide. This network of trusted partners allows us to secure competitive prices, exclusive access to attractions, and seamless logistics, ensuring a smooth and memorable journey for you.

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Interested in our travel concierge services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect holiday. Let us know what you want and we’ll do our best to help.

ADDRESS

Eastbourne & Mayfield

01435 866555

ask@thetravelconcept.co.uk

OPENING HOURS

Mon - Fri: 9:00 am - 5:30 pm
Saturday: 10:00 am - 1:00 pm
Sunday: Closed

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For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, visit FCO Travel Aware website

The Travel Concept is a travel agent trading in Mayfield and Eastbourne and is a trading name of Worldwide Escapes Ltd. Unless specified as the operator, The Travel Concept acts the agent on behalf of ATOL protected Tour Operators and other Principals. ATOL Protection does not apply to all holidays and travel services on this website. Please ask us to confirm what protection may apply to your booking.

Financial Protection – We take financial protection seriously at The Travel Concept. We hold an ATOL licence and are members of ABTA. As a company who believes in best practice we also operate a segregated client money account.

ATOL protected – We hold an ATOL licence number 10587 and we act as an agent for ATOL holders. All the flights and flight-inclusive holidays we sell are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

ABTA member – Book with confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and flight inclusive holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels on their own may not be protected and you should ask what protection is available.