Emerald Cruises

"Tracy and her team pulled out all the stops to make our recent trip to Argentina as fantastic and hassle free as possible; from spending a good deal of time with me prior to our trip on the planning of our itinerary, to making sure all our connections, flights, transfers etc ran as smoothly as possible. Could not have asked for more."

"Tracy and Bianca came up trumps again, in pulling together our week's winter sun in Marrakech. Sofitel very comfortable indeed – thanks for organising the room upgrade - extremely polite and attentive staff, great food (breakfast like a food market!) Transfers and flights seamless; as well. Great holiday – thank you so much"

"Tracy managed all the research on our holiday, she managed every aspect of the booking and kept us updated on any changes - there was a minor departure time change, everything went like clockwork. We will definitely book our next holiday through Concept Travel, thank you ladies."

"Excellent care and attention throughout the booking and travel process, including answering questions whilst we were on holiday. This is a truly personal service and Tracy obviously cares deeply about giving her customers the best experience - cannot recommend highly enough!"

"The Travel concept was recommended to us by a friend and we won’t look back! Tracy was able to find the perfect resort for us in Orlando with a very last minute request; she organised everything including flights, hire car, car seats and gave us reminders to make sure we’d pre booked our seats and secured our ESTA’s in time. They made such a difference to the planning and organisation of our trip- even checking us in online for both plane journeys. We’re so pleased, we’ve already sent an enquiry for our next trip and we’ve been home for less than a week!"

"Tracy booked us a fantastic holiday in Italy: 10 days in Rome and Sorrento. What really made the difference was that on our transfer day between the two cities there was a train strike. Instead of being stranded, The Travel Concept worked with their contacts in Italy, to ensure that we had a plan B, (tickets booked for a coach) and kept us updated as to any changes that had to be made, so that we could get on with enjoying our holiday. Their service is worth every penny!"

"A big thank you to Tracy for organising our wonderful holiday to Vietnam and Cambodia with 6 flights 4 hotels 2 boats, ferries, numerous taxi pickups and tours it was a mammoth task which ran like clockwork. Not once during our 3 week holiday was anyone late or not where they should have been. Thanks also go to Bianca who booked us on our flights. We have no hesitation in recommending Travel Concept they made our holiday stress free. Tracy set us up with a personalised App that was extremely useful with our flights, itinerary and even the weather. We are looking forward to planning our next holiday with you."

"Tracy and the Travel Concept team made our honeymoon planning completely hassle-free. They were always courteous, prompt, and incredibly efficient. From helping us find the perfect options to managing bookings and providing clear, well-organized communication, their support was exceptional. The thoughtful touches, like welcome packs and detailed itinerary letters at each hotel, truly elevated our experience. We deeply appreciated their attention to detail and seamless service throughout our journey."

"Thank you Tracy for a fast, easy and problem free holiday backed with great support. We had a fantastic trip and will be booking with you again next year."

"Another great holiday booked with Tracy and Bianca. Always there to answer any questions and create a stress free holiday, I would highly recommend Travel Concept."

"Tracy was amazing! She helped us organise our first family holiday and spent so much time going through our options and made the whole process so easy! We will only book through Travel Concept now :)"

"As a family we have booked 4 holidays so far with Bianca and Travel Concept. Each ne has been amazing and full of extraordinary experiences. If there has ever been a problem when away Bianca has been instantly on the end of the line and resolved it in a heartbeat. I can't recommend Travel Concept enough and will be looking to book more travels with them in the future."

"Bianca was so helpful in booking a fairly last minute holiday for our family. Patient, efficient and clear, promptly answering any questions, and keeping us updated in the lead up to our departure date. And her suggestion turned out to be absolutely perfect for us! First class service."

"This was our second trip with Travel concept and once again the service was amazing. Tracy arranged our trip to Chile for us with her usual great care, making sure every detail was perfect. We had specific timing requirements due to having to fit in with our daughter starting university in Santiago and nothing was too much trouble for Tracy. Every part of our trip worked perfectly which was fantastic. Tracy or Bianca did all our check ins even when Tracy was flying to Peru herself! I would thoroughly recommend Travel concept as they really ensure any trip they plan meets your requirements exactly. Thank you Tracy and Bianca for being so good at what you do."

"Most friendly and efficient service. Flight check-ins done for us in early out of work hours confirming that Tracy always had our best interests at heart. Will definitely use Travel Concept again."

"Bianca has once again managed to plan a perfect holiday for us, as we needed to travel to Mexico to meet up with our daughter who has been travelling around South America. She found us a lovely hotel, which was situated in a beautiful bay where Turtles were swimming and feeding, so we were able to snorkel every day with these serene creatures. The hotel she chose for us was called Secrets Akumal, a large hotel with several pools and restaurants that kept us busy as well as relaxed. British Airways direct flights which were great too. Thank you for looking after us so well Bianca !!"

"Absolutely bloody brilliant!!!! if you want a stress-free travel process and amazing knowledge of wonderful places, get in touch with Bianca and the team at Travel Concept. They are literally the best service, lovely people who really care about your trip and want to ensure every aspect of your travel is covered and supported before you travel, whilst you are there, and even when you return! Just amazing... can not recommend them highly enough... In fact I nearly didn't post a testimonial because I want to keep them all to myself :) Thank you team TC!"

"Bianca and Tracy provided a super service, couldn’t of been more thorough or helpful. All transfers were seamless and stress free and all the selected accommodation was beautiful. Highly recommend these ladies and will definitely be using them in the future 👌😃"

"Bianca organised us an amazing trip to America, we went to Memphis and New Orleans! Everything went completely smoothly, we had fantastic hotels, located exactly where we needed them, our flights, and car hire were all perfect! She organised the tours we wanted, and even gave us restaurant ideas, other interesting places to visit, and information on them!! Nothing was too much trouble, and we would thoroughly recommend The Travel Concept!!! We will most definitely use them again. Thank you so much Bianca, we really are all so grateful to you for all of your hard work. And for making our trip what it was..... Fabulous! Ali, Jo, Karen and Sarah."

"We have been using Bianca and Tracy for several years now, and they are simply amazing at tailoring a holiday to suit any requirements, whether a Skiing Trip for a large group or something more intimate. My wife and I have just returned from a true "Bucket List" holiday to the USA, which was amazing ... we flew to Denver, took the "Rocky Mountaineer" to Moab where we visited the Arches National Park, and then drove up to Yellowstone National Park for 5 days of awesome sights and experiences !! Finished off with a couple of nights in Jackson Hole where we went horse riding and on our final night went to a proper Rodeo ... yee ha !! Thank you so much for organising a fantastic Holiday ... it all went like clockwork. You are both exceptional !!"

"We have used Travel Concept in the past and always found them to be excellent at finding the location and accommodation that is suitable for our family. Particularly good on this last holiday when flights were cancelled at the last minute and they found alternatives for us. They are very good at keeping in touch."

"I have used Travel Concept twice now - both times Tracy & Bianca have been amazing in planning every aspect of our trip. Fantastic hotels, excursions and seamless transfers. I shall be using them again!!"

"Some friends recommended The Travel Concept to help us find a summer holiday that would suit three generations of our family from 12-87 years. Bianca found us the perfect solution that could accommodate all our needs. We have just returned from an amazing holiday in Greece and Bianca made everything so easy, organising private transfers and booking restaurants in advance so we could secure tables for our party of 10. Thank you so much, it was the perfect holiday with so many happy memories, we will certainly use you again and recommend you to others."

"Tracy at The Travel Concept is amazing, I have no hesitation at all in recommending her. She listens to our needs, makes really sensible and insightful recommendations, has an amazing level of customer service and attention to detail and plans, books and facilitates the most perfect holidays. Thank you Tracy, you are AMAZING (as was our holiday!)"

"I contacted Tracey and Bianca, having used The Travel Concept twice before, asking for help with planning a special family Christmas trip to Iceland. Tracey was so excited to plan this with me! She had brilliant first hand experience and recommended two perfect hotels and trips. From a candle lit breakfast with a pianist on Christmas day morning, to geysirs, waterfalls, black beaches, whale watching and a visit to the Blue Lagoon. Unfortunately our Christmas day snowmobiling trip was cancelled as we got snowed in! But with three teenage boys in tow, a hike in 6ft snow drifts and a dip in our hot tub soon soothed the upset! It was effortless with Tracey's expertise and swift response to any of my enquiries along the planning journey. My family can't thank you enough, such a memorable Christmas for us all."

"We can't thank The Travel Concept enough for arranging our holiday to Mauritius. From first contact when we had no clue where we wanted to go to celebrate our 25th anniversary Tracy listened to our likes and dislikes and gave us plenty of options. Booking was easy and they took care of everything for us including booking seats and checking us in and even requested a fabulous sea view room for us. Any questions we had they answered and nothing was to much effort. It was a fabulous holiday and we cant thank the girls enough."

"Tracy and Bianca helped us plan the most amazing trip to South Africa and Mauritius. The attention to detail and communication was brilliant. The hotels we stayed in were exactly what we asked for. Exceptional service and experience."

"Once again The Travel Concept have done us proud. We have just returned from a fabulous week at The San Nicolas Resort Hotel in Lefkada as recommended by Tracy. It really was perfect for us - the hotel was superb, great room, amazing views and excellent service, we really couldn't fault it. We have used Tracy & Bianca on many occasions now and they always provide great recommendations and ideas and we have never been disappointed. We really wouldn't consider using anybody else."

"Dear Tracy and Bianca I can’t believe it’s just under three years since we first made contact and I can’t tell you how relieved I am that we booked this trip through you. There I was, beginning to panic that we wouldn’t hear about the boarding passes until we were about to set off for the airport and there you were, working on a Saturday afternoon to get them to us! The whole experience of working with you has been an absolute pleasure – your ‘welcome home’ card was the icing on the cake! We will certainly be in touch the next time we plan a trip. Very best wishes Colin"

"You are both incredibly helpful and I would thoroughly recommend you to anyone! You are fab both at point of providing advice as to where might suit for a holiday and, once booked, during the build up (passport update reminders, covid information etc) and indeed this time whilst away when we heard about travel delays notwithstanding it was a bank holiday. Definitely above and beyond!"

"We first used Tracy and Bianca in 2010 for our honeymoon to India which ran seamlessly ! We also used them to book a very special 50th birthday trip to Singapore Borneo and Bali which was amazing due to their advice and again was seamless! Their expertise and advice was worth its weight in gold thank you ladies we look forward to Planning Sue's 50th! 👍👍"

"Thank you to The Travel Concept for recommending a fabulous hotel in Hoi An in Vietnam - along with organising all flights and transfers. We had a brilliant stay - perfectly positioned between old town and beach, great staff and gorgeous gardens and pool. Thank for everything!"

"We booked our honeymoon through Tracy & Bianca, and honestly we couldn’t have had a better time. Everything was organised down to a T, and the hotels they booked were out of this world. If you’re looking for a special holiday - please please talk to The Travel Concept! I won’t go anywhere else now..."

"Have just returned from a wonderful trip to Disneyland Paris, organised by Bianca at The Travel Concept. Her inside knowledge really helped us get the best out of our holiday, she really took the stress out of the booking process, dealing directly with Disney so that our Eurostar, hotel and dinner reservations where all taken care of, and I didn’t need to worry about anything. The price we paid was very competitive, leaving me feeling very happy and happy to recommend The Travel Concept to anyone."

"We are coming to the end of a 3 week trip to South Africa and Namibia. we always use Tracey and Bianca as we know that we are in very professional hands. A fantastic trip with everything going exactly as planned. We cannot recommend them more highly."

"The thought and attention that Bianca gives to all her clients is absolutely first class. She cannot do enough to help you to enusre that your holiday is the very best it can be. And she combines her fabulous service with excellent value for money. I would not use anyone else for my travel needs."

"Once again these two ladies have arranged a fabulous holiday for us. Very last minute this time and with very restricted time on our part, Tracy found us a lovely villa in Kalyves Crete. We’ve had a wonderful week relaxing in the sunshine and enjoying some of what beautiful Crete has to offer. The only negative is coming home ! Thanks girls x"

"Hi � Thanks to Bianca and the team for organising our amazing trip to Rome. The hotel Windrose was really great just right for People looking for a base to tour from. We covered 45 kilometres in walking a various metro rides. The Vatican tour thou hot the guide was relaxed and knowledgeable Rome is a great city worth a visit at least once in your life. We managed to visit almost all of the main sites and have lots of great photos and memories. Now on train to Florence’s for second part of our holiday. Thanks Tim Jane Ashleigh and Frances"

"Big thank you to Bianca and Tracy for making our trip to Australia and New Zealand such a great success - flights hotels trains all booked and worked flawlessly, even checking us in the day before each flight which reduced our stress levels to zero. Happy to recommend them to anyone who wants to have a holiday to enjoy with no anxieties."

"Why go and book time away with anyone else when Bianca and Tracy deliver such five star service with no hassle? Their expertise, knowledge and customer care gives you the most amazing trips. Thank you ladies x"

"I would just like to say a massive thank You for organizing our trip to Australia. We had an amazing time and everything worked smoothly. All our flights and connections worked well and ran smoothly. The apartment you booked for us in Sydney was amazing - possibly one of the nicest apartments I have ever stayed in. I had to pinch myself as it just didn't seem real- a swish, designer and a huge apartment which had a washer & a dryer too! I wasn't expecting that. A perfect location for a walking tour - we never took any public transport in Sydney & either walked or took the ferry. It was so nice also to be checked into all the flights without having to think about them and the hassle of logging on whilst travelling around the continent! I also loved the welcome home card - a very nice touch! Chris Stanbridge"

"Well what can we say about the amazing Tracy and Bianca. Their help and knowledge is astonishing. We have used them a couple of times before and always exceeded our expectations. This time it was our honeymoon.. so no pressure ladies. But OMG they surpassed themselves this time, the brief was something in Italy amalfi coast ish but not where everyone visits a bit off the beaten track was the brief. Not an easy task.. but nothing was too much trouble, after several conversations with Tracy and several websites and chats later (the personal service is amazing). We ended up with 5 days in Ischia (island near Capri but oh so much nicer) in the mezzatore resort and spa. Then 5 days in Praiano (again not far from amalfi or positano but quiet and beautiful) in casa Angelina. The whole trip was perfect from start to end, it's the little touches that tracy and Bianca add that make it so so special. Thank you for creating amazing memories. Tracy and Mark xxxxxx"

"Thank you so much for arranging this it was absolutely fabulous. It completely exceeded my expectations. The Villa was lovely and we walked in the door and felt home. The pool was perfectly clean and superb to swim and play in, with the most amazing poolside sun loungers. We sat drinking iced beer, enjoying the beautiful weather and the mind-blowing views. I found myself just standing and looking at the view about six times a day – mindfulness in action! I wanted to re-charge my batteries and can report ”batteries fully rec-charged and working at 100%”. You are a star! ... please let me know if you have any more like this!!!! Seriously :)"

"Thank you Bianca for sorting out our holiday to Antigua. Keyonna Beach was perfect from the moment we arrived. Amazing staff, excellent food, fantastic location. Our rustic cottage was lovely.��"

"Excellent service , they get back to you promptly, always helpful & friendly & go out of their way to assist - never with any pressure. Super travel agency- keep it going ! *****"

"Both Tracey and Bianca are great... so knowledgeable and committed to helping you find the perfect holiday - whatever it might be. There is nothing quite like being able to chat through your ideal plans and then being able to sit back (with a glass of wine to get in the holiday mood!) to review the options they have prepared for you. Far more relaxing than hours of internet searching and trying to match up all the parts of a holiday. Perfect - and doesn't cost you anything (except the wine)! Highly recommended..."

"Hi Tracy and Bianca Just a short note to thank you for all your help with our honeymoon in Vegas and Maui. We had an amazing time with so many great memories. You were both prompt and attentive throughout the process and we would not hesitate in using you again and recommending you to friends and family. Thanks once again Hamish & Holly X"

"Can't recommend them enough, they literally do everything so theres no need for you to worry about anything. They give great recommendations and give you lots of information about where your going. I trust them so much that Bianca is booking and arranging my wedding in Barbados!"

"Bianca played a huge part in helping us organise such a brilliant trip to New York! Lots of questions answered and useful tips provided. Top hotel, and great prices! Thoroughly recommended. Thank you, it was one of the best holidays ever! x"

"Tracy and Bianca consider their clients needs to tailor-make the perfect holiday."

"Best holiday ever!! Thankyou - cant wait to hear what ideas you have for our next getaway at Xmas 2016!! Have recommended Travel Concept to everyone!!"

"These girls are amazing and have organised holidays from an Italian lakeside hotel to a Safari in South Africa. Their attention to detail is amazing and nothing is left to chance. Cannot recommend them highly enough."

"Thank you for making our holiday run so smooth. We had the best time ever thank you again"

"Thank you to both Tracey & Bianca for organising our first overseas family holiday. We have all had a fantastic time & the hotel & resort was perfect for us as a family. Our daughter didn't want to leave. Thank you for all your expertise. We will be back next year to book again."

"Thanks to Tracey and Bianca for organising an amazing holiday, would definately recommend the Travel Concept and will be using again! They were so helpful and professional and the club med holiday they recommended and booked was perfect. Will also definately be using club med holidays again! Look forward to booking more holidays with you soon!!"

"Very professional service with a personal touch."

"Brilliant Service from The Travel Concept Ladies.:-).. Would Highly Recommend to All!.. Look forward to Booking more Holidays Soon!.."

"Really great service from Travel Concept for our honeymoon in St. Lucia. From advice on hotels (which turned out to be amazing) to little touches once on holiday - like wine and chocolates waiting for us in the room. Will definitely use Travel Concept again if we go on another honeymoon! Thank you very much!"